WHAT IS RVU
Retail Venue Uplift, or RVU for short, will align TAB venues across Queensland, the Northern Territory, South Australia, and Tasmania with our current enhanced offers, markets, and processes already established in Victoria, New South Wales, and the ACT.
RVU will ensure that your venue is able to provide each and every one of your customers with the seamless in-venue betting experience we’ve all been working towards since we began with our transition from UBET to TAB.
TESTIMONIAL
“The Training Presentation is very very good. I have had a lot of experience in 20 years with Training and Change Management at TOTE Tasmania, Tattsbet, UBET and now TAB and this is up there with anything I have seen or been involved with.”
MODULES
We’ll cover changes to your start-of-day processes, including how to correctly sign-on to either your Orion or Self-Service terminals.
We look at the new betting experience, from how to place a bet, all the way to our new bet types. Also included are details to significant changes to existing Bet Cancellation processes for you and our customers
Highlighting some important changes to your AML/CTF procedures and training including terminal blocks
Focus on changes to what you currently know as Admins, such as Lost Ticket Claim and Mnemonics.
Step-by-step guide on changed processes for operating both the Orion and Self-Service Terminals.
Suitably ends on changes to your end-of-day process.
GAMIFICATION
RVU is exciting enough but during your training session you will be awarded points for joining in! Attend a module, win some points. Answer a poll, win some points. The more you participate the more points you earn.We’ve got some prizes for participation so don’t be shy. Get involved to learn and win.
MEET THE TEAM
Broadcaster
My name is Belinda Smith and I am the Communications Lead in Tabcorp’s Trade Engagement Team. I have been with Tabcorp for over 20 years and worked in cross functional teams from Oncourse and Retail and now Trade Engagement.
I am excited to help in the training journey as we complete the final stage to becoming one TAB across all states.
Moderators
The Service Support Centre (SSC) is a National 24-hour – 365-day B2B support for TABCORP’s Retail Network. SSC provides first level support for TAB, Keno, Sky and MAX as well as Regulatory requirements such as AML/CTF, Big Bet Monitoring and Security Monitoring.
The SSC Team will be participating in all the RVU training sessions online and moderating your questions. We’re there to support you every day of the week and not just through the RVU project. With decades of TAB experience under our belt, our sole purpose is to support venues. We can't wait to be a part of this change with you.
HOW TO REGISTER
Receive Invite
Complete Registration
Receive Confirmation & Accept Calendar Invite
Receive Personalised Unique Link to Join the Training Event The Day Prior
FREQUENTLY ASKED QUESTIONS
WHO DO I CONTACT IF I HAVE NOT RECEIVED AN INVITATION?
To enquire about attending the training session please email Danielle.Hodgetts@tabcorp.com.au.
JOINING THE TRAINING SESSION?
Using your unique link which was emailed to you once you registered for the training, login to the training portal. The sessions will start promptly so please log on 5 - 10 minutes beforehand to familiarise yourself with the portal.
WHO DO I CONTACT IF I HAVE A TECHNICAL ISSUE ON THE TRAINING DAY?
Contact the team by email: tabcorp@essentialexperiences.com.au or Phone: 07 3217 5353.
USING THE VIRTUAL PORTAL?
The Event Portal is compatible with most modern browsers, but optimised for Google Chrome and Microsoft Edge. Please ensure you are using the latest version of these browsers.
Please do not use your back office device (BOD) as it may interfere with your terminal operations.
LIVE SUPPORT?
If you are logged into the portal but cannot see sessions or functionality, please log out, clear your browser history/cache and log back in. If you are having other connection problems, please use the Live Support icon to access support.
JOINING THE TRAINING SESSION?
Contact the team by email: tabcorp@essentialexperiences.com.au or Phone: 07 3217 5353.
USING THE TIME LINE?
Sessions are listed in the timeline in chronological order. You can click on any of the items in the timeline to view additional information and join the session.LIVE Q&A?
These sessions are designed to be interactive, the panel to the right includes the ability to engage in Q&A. Please ask your questions here as the SSC team are on stand-by to answer them as they’re received.
POLLS?
These sessions are designed to be interactive, the panel to the right will include polls for you to vote on during the training modules to see how well you’re understanding the content.
EXPORTING YOUR NOTES?
Any notes that you take throughout the event can be exported by selecting the Export icon in the top right of the screen near your Profile image.TRAINING VIDEOS POST EVENT?
Content will be available to watch as on-demand videos post event and will also be available on MyTAB.
CONTACT US
Registration & Event Queries
E: tabcorp@essentialexperiences.com.au
P: (07) 3217 5353 / 0411 555 942
RVU Training Queries
E: wmintegration@tabcorp.com.au